Desktop Support Technician I

AmTrust Financial is seeking a Desktop Support Technician to provide end-user support, resolve IT issues, and maintain company infrastructure. This role involves hands-on work, remote assistance, and collaboration with various IT teams, contributing to the efficient operations of IT-related matters in a fast-paced environment. It is a full-time, in-person position.

Requirements

• Associates degree
• 2-3 years of IT Desktop Support experience
• A+ Certification (highly desirable)
• Experience with Windows 10
• Knowledge of Microsoft Office Applications
• Working knowledge of Help Desk ticketing systems (ServiceNow)
• Hands-on experience with Active Directory
• Basic Networking (TCP/IP)
• Cisco Phones and Soft Phones

Benefits

• Medical & Dental Plans
• Life Insurance
• Health Care Flexible Spending
• Dependent Care
• 401k Savings Plans
• Paid Time Off