Service Desk Analyst

EXL is seeking a Service Desk Analyst to deliver high-quality IT support to users, internal stakeholders, and suppliers. This role involves managing ticketing systems like Remedy and ServiceNow, troubleshooting technical issues, and ensuring effective incident resolution. The ideal candidate will have strong organizational skills, a deep understanding of Smart Metering Networks, and excellent communication skills.

Requirements

• Previous experience in Customer Service Advisor (Non-Voice/Digital), Technical Data Entry, Application Support Analyst (Entry-Level), Helpdesk Support (Email & Ticketing), or Technical Support Advisor (Metering & Billing).
• Strong expertise in handling and managing data communication systems with accuracy (Data Entry).
• Solid understanding and hands-on experience with Microsoft systems (Windows OS, Office Suite, and cloud-based applications).

Benefits

• Market competitive package
• Rewarding pension
• Cycle Scheme for savings on bikes and accessories
• Professional and personal development opportunities
• Learning initiatives for skill enhancement
• Employee Stock Purchase Plan (ESPP)