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Acacium Group
Service Desk Analyst
Join Acacium Group as a Service Desk Analyst in Cape Town. Leverage ServiceNow skills to manage IT support, enhance operations, and deliver top-notch service.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 19, 2025
Acacium Group is seeking a Service Desk Analyst to manage IT support requests, troubleshoot issues, and deliver a first-class customer experience. This role involves triaging incidents, maintaining documentation, and improving operations. The position offers a full-time, permanent position in a collaborative environment within a global team.
Requirements
- 18+ months in a similar IT support role
- GCSE/A Level or equivalent
- NVQ Lvl 2 or equivalent in Business Administration
- Excellent communication and customer service skills
- Experience with ServiceNow or similar ITSM tools
Benefits
- Competitive salary
- Bonus structure
- Medical aid
- Group life cover
- Income protection for disability
- Critical illness support
- Family funeral benefit
- Provident Fund access
- Financial protection for family
Requirements Summary
18+ months IT support experience. GCSE/A Level/NVQ Lvl 2 in Business Admin. Excellent communication skills. ServiceNow experience preferred
Apply now
Cape Town
|
Western Cape
South Africa
Entry Level
In-Person
Full Time
216000-216000 SAR/year
