Service Desk Analyst

McCarthy Tétrault is seeking a Service Desk Analyst to join their team in Toronto, ON. This role involves managing end-user hardware and software issues, maintaining documentation, and providing technical support. The company prides itself on a collaborative culture and offers a hybrid work environment.

Requirements

• 3+ years of experience in IT support or systems administration.
• Experience in a professional services environment preferred.
• College diploma in Computer Systems, Systems Administration, or related technical discipline.
• Good analytical problem solving skills.
• Patience, interpersonal skills, and ability to manage difficult situations.
• Adaptability to different work schedules, including overtime.
• Understanding of ITIL, and basic fundamentals.

Benefits

• Outstanding benefits from day one
• Competitive compensation
• Generous time off
• Day off to volunteer
• Day off for your birthday