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The Rank Group
Service Desk Analyst
Join The Rank Group as a Service Desk Analyst in Moka. Provide top-tier support using ServiceNow, with benefits like hybrid work, training, and medical insurance.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 4, 2025
We are looking for a Service Desk Analyst to join our offshore Service Desk team in Mauritius. As a Service Desk Analyst, you will be responsible for delivering top-notch technical and customer support for remote and field-based corporate staff. The role is 24/7 office-based and requires excellent customer service communication skills, strong incident analysis and prioritisation, and strong Helpdesk experience.
Requirements
- In-depth experience working on an IT Service Desk supporting mid-sized user bases both remotely and in person
- General knowledge of desktop computing
- Active Directory and User Account Management
- Basic Network switch, patch panel and troubleshooting skills
- Multi-Function Device (MFD) printer/scanner support and troubleshooting
- Ability to troubleshoot technical support issues
- Excellent customer Service communication skills (both verbal & written)
- Strong incident analysis and prioritisation
- Strong Helpdesk experience
- Familiar with the concepts of an ITSM ticketing platform (preferably ServiceNow)
Benefits
- Hybrid working
- Colleague support networks
- Menopause support
- Weekly PepTalks
- Development opportunities
- Leadership training
- Cutting-edge industry certifications
- International exposure through our global business
- Pensions
- Bonus schemes
- Private medical insurance
- Life insurance
Requirements Summary
In-depth experience on IT Service Desk, general knowledge of desktop computing, active directory and user account management
