Service Desk Analyst

Technitask is a Canadian company providing IT management, systems integration, and consulting services. The Service Desk Analyst will provide first-level support to employees and contractors, resolving issues at the first point of contact.

Requirements

• Bachelor's Degree or Technical Diploma in computer science, information systems, engineering or related discipline
• 5+ years of experience working as a member of an IT Service Desk Team
• Experience providing Technical IT Support to End-users in a corporate Service Desk environment (Tier 1 support)
• Experience working with formalized ITSM practices such as Incident Management, Request Fulfillment, Problem Management and other Service Operation processes
• Experience working with and providing front line support for Windows Desktop platforms (Windows 11 or higher)
• Experience working with and providing front line support for Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams, One Note)
• Experience providing front line support for Line of Business applications
• Professional experience with Active Directory, specifically user and group management
• Experience with an ITSM ticketing system, particularly Ivanti Cherwell Service Management or ServiceNow IT Service Management
• Experience with Windows file system access control in an Active Directory integrated environment
• Hold an ITIL or HDI Certificate or other Service Desk industry certifications
• Experience utilizing knowledge management principles, resources, and systems

Benefits

• Work with a trusted provider of IT management, systems integration, and consulting services
• Be part of a team of 50+ staff and a network of 200+ alumni with 17+ years of experience delivering SAP solutions
• Contribute to building solutions that work for a diverse and inclusive team