Service Desk Analyst (French or Swedish speaking)

Sysco is recruiting for a Service Desk Analyst to join their Service Desk team in Covent Garden, London. The role involves handling non-critical incidents, providing level 1 support via various channels, and maintaining high service quality. Bilingualism (English & French/Swedish) is essential, with a preference for fluency in both languages. The company values diversity and inclusivity and actively supports employee growth.

Requirements

• Address and resolve non-major incidents and service requests
• Deliver excellent customer service
• Escalate unresolved incidents
• Analyze and resolve hardware/software issues
• Document case details in ServiceNow
• Meet/exceed performance metrics
• Create/update knowledge articles
• Participate in after-hours/on-call rotations

Benefits

• Hybrid work environment