Service Desk Analyst (French or Swedish speaking)

Sysco is recruiting for a Service Desk Analyst to join their team in their Ashford, Belfast, or London locations. This role involves handling Tier 1 support via phone, portal, chat, and escalating complex issues. The ideal candidate will be fluent in English and ideally fluent in both English and Swedish/French.

Requirements

• Address and resolve non-major incidents and service requests, logging all activity in ServiceNow
• Deliver excellent customer service and professional support
• Escalate or reassign unresolved incidents to appropriate teams
• Analyze and resolve hardware/software issues using standard tools and methods
• Document case details clearly in ServiceNow
• Meet/exceed defined performance metrics
• Continuously build knowledge of company-specific products and services
• Participate in after-hours and on-call rotations
• Complete training objectives and uphold Sysco’s Mission and Values
• Familiarity with ITIL principles

Benefits

• Welcoming company culture