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Sysco GB
Service Desk Analyst (French or Swedish speaking)
Join Sysco GB as a bilingual Service Desk Analyst in Ashford, Kent. Utilize ServiceNow for level 1 support, incident resolution, and customer service excellence. ITIL V4 preferred.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 12, 2025
Sysco is recruiting for a Service Desk Analyst to join their team in Ashford, Belfast, or London. The role focuses on providing level 1 support, resolving incidents, and maintaining high service quality via phone, portal, chat, and ServiceNow. The position is bilingual, requiring fluency in English and either Swedish or French.
Requirements
- Address and resolve non-major incidents and service requests.
- Deliver excellent customer service.
- Escalate unresolved incidents.
- Analyze and resolve hardware/software issues.
- Document case details in ServiceNow.
- Meet/exceed performance metrics.
- Build knowledge of company-specific products and services.
- Complete training objectives.
Requirements Summary
Degree preferred, ITIL V4/ITSM cert desired. Bilingual (English/French/Swedish) and strong customer service skills are essential
