Service Desk Analyst II

AtkinsRéalis is a world-leading professional services company dedicated to engineering a better future for our planet and its people. We're seeking a Service Desk Analyst II to join our Global Service Desk team, providing first line IT support and guidance for raised IT Incidents or IT Service requests.

Requirements

• Good understanding of the ITIL v3/V4 framework
• 1-5yrs in Experience in IT Service desk from the global organisations of repute
• Excellent communication skills and customer focus
• Ability to build and maintain efficient working relationships in a team-based environment
• Strong trouble shooting techniques and analytical thinking
• Meticulous attention to detail
• Excellent customer service skills (strong business focus and ‘can do’ attitude)
• Experience of Windows, Office 365, Active Directory, SCCM, SharePoint 2010, Citrix, Messiaging & Remote connectivity, AD,MFA, MDM, Applications, hardware skills sets\.
• Experience of working to and exceeding targets
• Experience of IS work management systems (ideally ServiceNow)
• Good timekeeping and time management

Benefits

• Varied, interesting and meaningful work
• A hybrid working environment with flexibility and great opportunities
• Opportunities for training and, as the team grows, career progression or sideways moves
• Total Reward
• Flexible working arrangements
• Employee networks to support staff from different backgrounds