Service Desk Analyst (m/f/d)

We are looking for a Service Desk Analyst at Bauer Systems KG in Hamburg. The role involves being the first point of contact for colleagues and customers, supporting them with IT-related issues, and contributing to the development of service optimizations.

Requirements

• Education in the IT sector or corresponding professional experience in the IT service desk/user helpdesk
• Very good knowledge of common Apple products including operating systems (macOS 10.x) or very good knowledge of common Microsoft products including operating systems (Windows 11)
• Strong service and quality orientation
• Knowledge of common hardware (printers, PCs, notebooks, Macs)
• Good to very good German knowledge, English knowledge is an advantage
• Excellent customer friendliness through clear communication with users of different technical knowledge
• Analytical and solution-oriented working method
• Excellent communication and coordination skills as well as team skills
• Knowledge of ticket systems like ServiceNow is an advantage

Benefits

• Individual solutions for flexible time and work location design
• Targeted and individual training for your professional and personal development
• Central location in Hamburg's city center with good public transportation (bus & train)
• Contribution to the Germany ticket & bike leasing
• Effective health management (e.g. health week, free sports programs & Wellhub)
• Up to 30 days of vacation & regular events for employees
• Varied company restaurant, free magazine subscriptions & various corporate benefits