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Sonic Healthcare USA
Service Desk Analyst (Overnight Shift)
Join Sonic Healthcare USA as a Service Desk Analyst in Dallas, TX. Utilize ServiceNow ITSM skills to manage support tickets. A+ certification preferred. Benefits eligible.
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
June 20, 2025
We're not just a workplace - we're a Great Place to Work certified employer! The Support Analyst is responsible for support ticket management for the Information Technology (IT) departments and end users in other business units.
Requirements
- Ability to develop skills required to resolve moderately complex issues
- Working knowledge of computer hardware, operating systems and application software
- Ability to balance high quality standards with schedule pressures and demanding environment
- Strong interpersonal and communication skills including writing, listening, and facilitating to internal and external clients
- Ability to work independently as well as part of a team
- Proficient in the use of the Microsoft Office suite of products
- Ability to quickly grasp new concepts and apply to daily responsibilities
- Demonstrate high self-motivation to achieve results with minimal supervision
- Ability to prioritize appropriately
- Basic knowledge of information systems environments
- Demonstrate a high level of customer service with both internal and external clients
- ServiceNow ITSM Experience+
- Okta SSO Experience+
- Ability to travel 5% of the time
Benefits
- Benefits Eligible
Requirements Summary
High school diploma/GED or equivalent, A+ certification preferred, experience in IT preferred
