Service Desk Analyst (Overnight Shift)

We're not just a workplace - we're a Great Place to Work certified employer! The Support Analyst is responsible for support ticket management for the Information Technology (IT) departments and end users in other business units.

Requirements

• Ability to develop skills required to resolve moderately complex issues
• Working knowledge of computer hardware, operating systems and application software
• Ability to balance high quality standards with schedule pressures and demanding environment
• Strong interpersonal and communication skills including writing, listening, and facilitating to internal and external clients
• Ability to work independently as well as part of a team
• Proficient in the use of the Microsoft Office suite of products
• Ability to quickly grasp new concepts and apply to daily responsibilities
• Demonstrate high self-motivation to achieve results with minimal supervision
• Ability to prioritize appropriately
• Basic knowledge of information systems environments
• Demonstrate a high level of customer service with both internal and external clients
• ServiceNow ITSM Experience+
• Okta SSO Experience+
• Ability to travel 5% of the time

Benefits

• Benefits Eligible