.svg)
Bauer Media Group
Service Desk Analyst (w/m/d)
Join Bauer Media Group in Hamburg as a Service Desk Analyst. Support 12,000+ employees using ServiceNow. IT experience required. Flexible hours, training, and benefits!
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 8, 2025
We are looking for a Service Desk Analyst to support approximately 12,000 employees nationwide in their daily questions and problems related to IT.
Requirements
- Education in the IT sector or equivalent professional experience in the IT Service Desk/User Helpdesk
- Good knowledge of common Apple products, including operating systems (macOS 10.x), or good knowledge of common Microsoft products, including operating systems (Windows 11)
- Strong service and quality orientation
- Good to very good German language skills, English language skills are an advantage
- Knowledge of common hardware (printers, PCs, notebooks, Macs)
- Knowledge of ticket systems like ServiceNow is an advantage
Benefits
- Individual solutions for flexible arrangement of working hours and working location
- Targeted and individual training for your professional and personal development
- Central location in Hamburg's city center with good public transportation (bus & train)
- Subsidy for the Deutschlandticket & Bike-Leasing
- Effective health management (e.g. health week, free sports programs & wellhub)
- Up to 30 days of vacation & regular events for employees
- Varied company restaurant, free magazine subscriptions & various corporate benefits
Requirements Summary
Education in IT or equivalent experience, good knowledge of Apple or Microsoft products, strong service orientation
