Service Desk Analyst with German and French

The Service Desk Analyst with German and French will be the first point of contact for users who call Wipro Service Desk to troubleshoot end-user issues. The role involves providing first and second-level IT support via mail, chat, and calls, diagnosing and resolving hardware, software, and network issues, and escalating complex issues to higher-level support teams.

Requirements

• 6 months - 1 year of experience in a service desk or technical support role
• German and French on at least B2 level
• English on at least B2 level
• Strong troubleshooting skills in Windows, macOS, and Linux environments
• Knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP)
• Experience with Active Directory, Office 365, and remote desktop tools
• Familiarity with ITIL framework and ITSM tools (e.g., ServiceNow, Jira, Remedy)
• Excellent verbal and written communication skills
• Strong customer service orientation and problem-solving mindset
• Ability to work independently and manage multiple priorities

Benefits

• Strong flexible benefits package
• Premium insurance for medical services
• Life & Disability Insurance
• Profitable Voluntary Pension Fund
• Social Funds benefits
• Integration and cultural events
• Reward and recognition program
• Employee Referral bonuses
• Relocation assistance