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Wipro Limited
Service Desk Analyst with Italian
Join Wipro Limited as a Service Desk Analyst in Gdansk. Provide IT support using ServiceNow, troubleshoot issues, and ensure SLAs. B2 Italian/English required.
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 7, 2025
Work as a Service Desk Analyst with Italian, providing first and second-level IT support for multiple customers via various channels. Diagnose, troubleshoot, and resolve hardware, software, and network issues. Collaborate with higher-level support teams, manage tickets, and ensure SLAs are met.
Requirements
- 6 months - 2 years of experience in a service desk or technical support role
- Italian on at least B2 level
- English on at least B2 level
- Strong troubleshooting skills in Windows, macOS, and Linux environments
- Knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP)
- Experience with Active Directory, Office 365, and remote desktop tools
- Familiarity with ITIL framework and ITSM tools (e.g., ServiceNow, Jira, Remedy)
Benefits
- Flexible benefits package tailored to your needs
- Premium medical services for employees and family members
- Life & Disability Insurance for employees and family members
- Profitable Voluntary Pension Fund
- Social Fund benefits
- Integration and cultural events for employees
- Reward and recognition programs for high performers
- Employee Referral bonuses
- Relocation assistance: accommodation, travel, and other covered expenses
Requirements Summary
6 months - 2 years of experience, Italian and English B2 level, and ITIL knowledge
