Service Desk Analyst with Spanish

Work as a Service Desk Analyst with Spanish, providing first and second-level IT support for multiple customers. Collaborate with higher-level support teams, log and track tickets, and maintain accurate documentation of issues and resolutions. Offer excellent customer service, education, and support for IT infrastructure, applications, and enterprise systems.

Requirements

• 6 months - 2 years of experience in a service desk or technical support role
• Spanish on at least B2 level
• English on at least B2 level
• Strong troubleshooting skills in Windows, macOS, and Linux environments
• Knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP)
• Experience with Active Directory, Office 365, and remote desktop tools
• Familiarity with ITIL framework and ITSM tools (e.g., ServiceNow, Jira, Remedy)

Benefits

• Flexible benefits package tailored to your needs
• Premium medical services for employees and family members
• Life & Disability Insurance for employees and family members
• Social Fund benefits: holiday bonuses, kindergarten allowances, etc.
• Integration and cultural events for employees
• Reward and recognition programs for high performers
• Employee Referral bonuses
• Relocation assistance: accommodation, travel, and other covered expenses