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Smith+Nephew
Service Management Business Analyst
Join Smith+Nephew in Wroclaw as a Service Management Business Analyst. Leverage ServiceNow skills to enhance service onboarding. Benefits include bonuses, health care, and training.
Direct Hire
Mid-Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 13, 2025
We're looking for a skilled Service Management Business Analyst to join our customer experience team and partner with collaborators and project teams to implement new ServiceNow/Service HUB functionality, focusing on efficient and cost-effective service onboarding.
Requirements
- Analyze Business Needs: Understand and assess customer business requirements to ensure alignment with organizational goals
- Define and Document Requirements: Translate business needs into clear user stories and detailed documentation to support development efforts
- Drive System Enhancements: Manage end-to-end enhancement processes, including requirement gathering, demonstrations, testing coordination, and deployment support
Benefits
- annual bonus
- life insurance
- company stock saving plan
- paid volunteering hours
- flexible approach
- private health care with dental care package
- multisport card/my benefit platform
- possibility of working in hybrid model
- hands-on training
- subsidies for language classes, certifications and postgraduate studies
- referral bonus
- recognition program
- mentoring program
Requirements Summary
3–5 years of experience as a Business Analyst within a Service Management portfolio, Bachelor’s degree in IT, Computer Science, Business, Engineering, or a related field, strong exposure to Agile project delivery
