Service Desk Engineer Senior

The Senior Service Support Engineer will oversee and manage the IT service support functions within the domain, ensuring effective delivery of IT services, managing process automation, and coordinating with stakeholders to maintain high levels of service quality and customer satisfaction.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT service management or a related role.
• Strong knowledge of ITIL or other IT service management frameworks.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Leadership experience with a track record of managing and developing teams.
• Experience with IT service management tools such as ServiceNow.
• Fluent in English.

Benefits

• Diversity and inclusion
• International technology group with 13,000 employees
• Over 100 locations worldwide
• Common goal: Turn entrepreneurial thinking into customer success and shape the technological change.