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Sopra Steria
Service Desk Engineer-Service Support
Join Sopra Steria as a Service Desk Engineer in Noida. Utilize ServiceNow for incident management, support ITIL practices, and enhance communication skills.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 12, 2025
The Service Desk Engineer-Service Support role involves handling calls, emails, chats, incidents, and events on tickets, providing first-line fixes, and escalating problems. The candidate will work in a 24*7 environment and be responsible for incident review, report generation, and quality management.
Requirements
- Strong working knowledge of Printers, Operating Systems, MS Office, Active Directory, VPN, ServiceNow, etc.
- Excellent communication skills (written & verbal)
- Sound knowledge of ITIL framework and practices
Requirements Summary
Strong IT knowledge, excellent communication skills, and sound knowledge of ITIL framework
