.svg)
Sopra Steria
Service Desk Engineer-Service Support
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 17, 2025
Sopra Steria is seeking a Service Desk Engineer to provide first-line support to clients within a global shared service desk & monitoring environment. The role involves handling calls, emails, chats, and incidents, utilizing operating systems, MS Office, and ServiceNow. It requires adherence to ITIL best practices and a commitment to operational process improvement.
Requirements
- Working knowledge of Operating Systems (Windows 10 & Windows 11)
- Excellent communication skills (written & verbal)
- Knowledge of the ITIL framework
- Experience handling international clients
- Experience in IT infrastructure
- Experience in Incident Management (ServiceNow)
- Experience in handling international clients
Requirements Summary
Strong ITIL knowledge, proficiency in Windows/MS Office & customer communication skills are required. International client support experience is a plus
