Service Desk Level 1/Level 2 Analyst

Version 1 is seeking an experienced IT Service Desk Analyst to provide technical support via phone, email, or chat, manage incidents, and resolve complex technical issues within Azure, AWS, Microsoft Office, and Windows service environments.

Requirements

• Minimum of 2-5 years of experience in IT support
• Experience in a service desk support role
• Strong understanding of IT infrastructure, systems, and troubleshooting methodologies
• Experience with service desk management tools (e.g., ServiceNow)
• Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred
• Strong communication, interpersonal, and problem-solving abilities
• Customer-focused mindset with a commitment to delivering high-quality support
• Strategic thinking and decision-making
• Ability to manage multiple priorities and meet deadlines
• Adaptability to evolving technologies and processes
• Strong analytical and reporting skills
• Proficiency in Microsoft Office 365 Support
• Knowledge of AWS and Azure fundamentals
• Proficiency in Active Directory and Group Policy Support
• Technical proficiency in Windows Server and Linux (preferable) operating systems

Benefits

• Shift Allowance -10% on top of base salary
• Private medical and life insurance coverage
• Free eye tests and contributions towards glasses
• Incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat
• Employee-designed Profit Share scheme
• Pathways Career Development Quarterly
• Hybrid schedule
• Business travel