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Version 1
Service Desk Level 1/Level 2 Analyst
Join Version 1 in Dublin as a Service Desk Level 1/2 Analyst. Leverage ServiceNow skills to resolve IT issues, with benefits like medical insurance and career growth.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 21, 2025
Version 1 is a global leader in business transformation, seeking an experienced and results-driven IT Service Desk Analyst to provide timely and professional assistance to resolve IT-related issues. The successful candidate will play a critical role in managing and resolving complex technical issues within our Azure, AWS, Microsoft Office, and Windows service environments.
Requirements
- Minimum of 2-5 years of experience in IT support
- Experience in a service desk support role
- Strong understanding of IT infrastructure, systems, and troubleshooting methodologies
- Experience with service desk management tools (e.g., ServiceNow)
- Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred
Benefits
- Private medical and life insurance coverage
- Free eye tests and contributions towards glasses
- Incentivized certifications and accreditations (AWS, Microsoft, Oracle, and Red Hat)
- Employee-designed Profit Share scheme
- Pathways Career Development Quarterly (professional growth program)
Requirements Summary
Minimum 2-5 years IT support experience, service desk support experience, strong understanding of IT infrastructure
