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Rigil Corporation
Service Desk Manager
Join Rigil Corporation as a Service Desk Manager in Washington, DC. Leverage ServiceNow for IT support, team leadership, and efficient service desk operations.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 2, 2025
Rigil, a strategy, technology, and products company focused on making lives better, is seeking a Service Desk Manager for the Washington, DC Metro Area. The role involves providing end-user IT support, managing IT equipment, and ensuring service desk operations are efficient. Rigil values teamwork and leadership.
Requirements
- Bachelor’s degree from an accredited college or university
- Experience as Service Desk Team leadership
- Experience with managing customer expectations and delivering high-quality customer service
- ServiceNow expertise for queue management and ticket fulfillment
- Leadership and management skills
- Team member management and performance monitoring
- IT support for hardware, software, peripherals and network infrastructure
Requirements Summary
Bachelor's degree, leadership experience, ServiceNow expertise, and team management skills are required. Strong customer service and technical troubleshooting abilities are essential
Apply now
Washington
|
District of Columbia
United States
Entry Level
Hybrid
Full Time
