Service Desk Manager (Homebased)

Health Partners is a leading provider of occupational health and wellbeing solutions for organisations in the UK. The Service Desk Manager will ensure high-quality technical support to end users, managing team performance and driving continuous improvement. This role involves leading a team, mentoring staff, and ensuring efficient incident resolution and performance tracking.

Requirements

• Proven experience in managing an IT Service Desk or similar technical support function
• Strong leadership and people management skills
• Excellent troubleshooting and problem-solving abilities
• Strong organisational and time management skills
• Experience with ITIL principles and service management frameworks
• Proficiency with IT service management tools (e.g., ServiceNow, Jira, Zendesk)
• Strong communication and interpersonal skills

Benefits

• Competitive annual salary
• Contributory pension scheme
• Life assurance
• Day off for Birthday
• Discounted gym membership
• Cycle to work scheme
• Health cashback plan