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Capgemini
Service Desk Operations Manager - Cebu
Join Capgemini as a Service Desk Operations Manager in Manila. Lead a multilingual team, leveraging ServiceNow expertise to drive service excellence.
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 11, 2025
We are seeking an experienced Service Desk Operations Manager to lead a multilingual technical Service Desk team in a 24x7 global support environment, driving service excellence and employee development.
Requirements
- 10+ years of progressive IT support experience, with 5+ years in a managerial capacity
- Bachelor's degree in Information Technology, Computer Science, or equivalent work experience
- Strong working knowledge of ServiceNow, NICE CXone, and Microsoft 365 tools
Requirements Summary
10+ years of experience, Bachelor's degree, strong ServiceNow and NICE CXone knowledge
