Service Desk Operator, Journeyman

The Service Desk Operator, Journeyman role at CACI involves supporting USSOUTHCOM in Doral, Florida, with 24/7 real-time IT support, incident management, and critical IT service continuity. Responsibilities include responding to user inquiries, troubleshooting hardware and software issues, and managing support requests. The role requires a strong emphasis on managing IT or cybersecurity projects and experience working within DoD or Federal government environments.

Requirements

• US Citizen with an active Secret security clearance
• Bachelor's degree in Information Technology, Cybersecurity, Computer Science, Business Administration, Project Management, or a related field
• 5+ years of related work experience, with a strong emphasis on managing IT or cybersecurity projects
• ITIL v4 Foundation certification (KSAT 1133)
• Solid understanding of computer networking concepts, cybersecurity principles, and risk management processes (KSAT 22, 1158, 108)
• Ability to function as a technical expert across multiple project assignments
• Excellent verbal and written communication abilities with good problem-solving and analytical skills
• Experience with ITSM platforms (ServiceNow)
• Advanced knowledge of Windows, Linux and Mac operating systems and all relevant 8140 certifications

Benefits

• healthcare
• wellness
• financial
• retirement
• family support
• continuing education
• time off benefits