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CACI International Inc
Service Desk Operator, Junior
Join CACI as a Junior Service Desk Operator in Doral, FL. Utilize ServiceNow for IT service continuity and incident management. Requires ITIL v4 certification.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Service Portal
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 3, 2025
The Service Desk Operator, Junior position at CACI supports USSOUTHCOM in Doral, Florida, with a focus on IT service continuity, incident management, and user experience. The role involves responding to user inquiries, troubleshooting basic issues, and managing support requests. The successful candidate will have an active Secret security clearance and ITIL v4 Foundation certification.
Requirements
- US citizen with active Secret security clearance
- ITIL v4 Foundation certification (KSAT 1133)
- High school diploma or equivalent
- Excellent verbal and written communication abilities with good problem-solving and analytical skills
- Ability to work in a fast-paced environment and manage multiple tasks and willingness to learn and adapt to new technologies
- Strong analytical and problem-solving skills with Proven experience managing projects through the full lifecycle
- Experience with ITSM platforms (ServiceNow)
- All relevant 8140 certifications
Benefits
- Comprehensive benefits package including healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits
Requirements Summary
US citizen with active Secret security clearance, ITIL v4 Foundation certification, and high school diploma or equivalent
Apply now
Doral
|
Florida
United States
Entry Level
In-Person
Full Time
39400-59400 USD/year
