Service Desk Platform Administrator

We are looking for a Service Desk Functional Analyst to help with the configuration, optimization, and continuous improvement of our service desk.

Requirements

• Experience working in or supporting a service desk environment with understanding of service desk operations and workflows
• Experience designing service desk workflows, optimizing processes, and implementing automation
• Excellent problem-solving skills and attention to detail
• Ability to communicate complex technical concepts to non-technical stakeholders and translate business requirements into automated workflows
• Hands-on experience configuring service desk platforms and service catalogs (Freshservice strongly preferred; ServiceNow, Remedy, or similar platforms also applicable)