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Insight Enterprises, Inc.
Service Desk Representative Sr
Join Insight Enterprises, Inc. as a Senior Service Desk Representative in Pasig. Leverage ServiceNow for IT support, troubleshooting, and user access management. Benefits include health insurance from day one and remote work flexibility.
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 11, 2025
We are looking for a Service Desk Representative Sr. to provide technical support to end-users and manage access provisioning in a fast-paced, enterprise IT support role. The ideal candidate will have a bachelor's degree and 3-5 years of experience in a similar role, with strong technical skills in Windows operating systems, Microsoft Office Suite, and other commonly used applications.
Requirements
- Bachelor's Degree
- 3-5 years of experience in a fast-paced, enterprise IT support role
- Strong technical skills in Windows operating systems, Microsoft Office Suite, and other commonly used applications
- Experience in troubleshooting issues in MAC, Windows desktop environments: Office 365 Suite applications
- Experience with a ticketing system, preferably ServiceNow
- Experience with remote desktop support tools, VPN and VDI environments, Citrix
- Knowledge of Mobile devices (iOS, Android)
- Excellent communication skills, both verbal and written, with the ability to communicate technical concepts to non-technical users
Benefits
- Health Insurance Available on Day 1 of employment (HMO) with 2 free dependents
- Full Onsite set up
- Group Life Insurance
- Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year
Requirements Summary
Bachelors Degree and 3-5 years of experience in IT support with strong technical skills in Windows operating systems and Microsoft Office Suite
