SERVICE DESK-SERVICE DESK

Zensar Technology-Versant Health is seeking a Service Desk Specialist to join their team in Dallas, TX, or remotely. The role involves providing first-level and second-level support for Windows, Linux, and macOS environments, installing and troubleshooting hardware and software, and managing service desk tickets. The ideal candidate will be flexible to work in rotational shifts and weekends.

Requirements

• Associates MUST BE FLEXIBLE to work in rotational shifts/weekends.
• Good at Service Desk/call handling, supporting Windows, Linux, and MAC environments.
• Good SCCM Knowledge (helpful).
• Manage Patching in SCCM for Desktops, troubleshoot on problematic machines.
• Install and maintenance of Windows and Mac OS.
• Troubleshooting all the issues related to Hardware, Networking & Software on Windows OS (Windows7, Windows Vista, Windows 8 & Windows 10) and MAC OS.
• Good at troubleshooting Desktop applications and tools.
• Technical knowledge of Desktop and Laptop hardware.
• Configuring and troubleshooting Office 2010, 2013, 2016, and Office365 suite.
• Manage Files and folder permissions.
• Printer installing and sharing, troubleshooting printer-related problem.
• Configuration and troubleshooting different types of scanners.
• Resolving problems related to LAN/Wireless connectivity.
• Setting up of Wireless on Laptop and BYOD devices.
• Experience in working on IT Service Management Tools like ServiceNow
• Ability to handle Tier 1 & 2 help desk escalations
• Troubleshooting Customer queries through calls/tickets across the globe