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CACI International Inc
Service Desk Shift Lead
Join CACI as a Service Desk Shift Lead in National Harbor, MD. Oversee a 24/7 team, leveraging ServiceNow ITSM. Requires 4+ years in management. Competitive benefits!
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 9, 2025
The Service Desk Shift Lead will provide daily supervision, technical support, and direction to 6-8 Service Desk staff in support of a 24x7x365 Service Desk Operation.
Requirements
- 4+ years of experience managing Service Desk operation with multiple technicians
- Hands on experience with Automatic Call Distribution (ACD) systems and ServiceNow ITSM
- Excellent customer service skills
- Ability to obtain DHS EOD and Secret Clearance
Benefits
- Comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits
- Competitive compensation
- Flexible time off benefit
- Robust learning resources
Requirements Summary
4+ years of Service Desk management experience, hands-on experience with ACD systems and ServiceNow ITSM, excellent customer service skills
Apply now
National Harbor
|
Maryland
United States
Senior
In-Person
Full Time
64300-135100 USD/year
