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DXC Technology
Service Desk Solution Architect
Join DXC Technology as a Service Desk Solution Architect in Las Rozas, Madrid. Leverage ServiceNow expertise to design solutions, enhance ITSM, and enjoy professional growth.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 10, 2025
DXC Technology is a global professional services company that offers advanced IT services and solutions. They are looking for a Service Desk Solution Architect to join their team in Spain.
Requirements
- Solid knowledge of ITSM tools (ServiceNow, BMC, Ivanti, etc.)
- Functional knowledge of the Service Desk environment and its KPIs (FCR, SLA, MTTR, etc.)
- Experience in designing or implementing solutions for Service Desk
- Ability to perform technical presentations to clients, both in person and remotely
- High level of English (minimum B2)
Benefits
- Professional development
- Top projects with leading market clients
- Excellent working environment
- Flexibility and conciliation
- Working with cutting-edge technologies within the IT sector
- Access to DXC Learning and official certifications
- Social and responsible commitment
- Stable employment
- Social benefits
Requirements Summary
The ideal candidate should have solid knowledge of ITSM tools, functional knowledge of the Service Desk environment, and experience in designing or implementing solutions for Service Desk
