Santander

Business Analyst – Customer Onboarding (Openbank)

Join Santander's Openbank in Madrid as a Business Analyst to enhance customer onboarding using ServiceNow. 4+ years experience required. Competitive benefits!

Department - JobBoardly X Webflow Template
Direct Hire
Job Level - JobBoardly X Webflow Template
Mid-Level
ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Business Process Analyst
ServiceNow Modules:
Department - JobBoardly X Webflow Template
DevOps
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
June 5, 2025

Join Openbank, a 100% digital bank, to optimize customer onboarding and develop a new app. As a Business Analyst, you will analyze and improve customer journeys, use data insights to drive optimization, and stay updated on fintech trends.

Requirements

  • 4+ years of experience in business analysis or similar roles
  • Bachelor’s degree in Business or related field
  • Strong analytical, conceptual, and documentation skills
  • Skilled in stakeholder communication, reporting, and presentations
  • Comfortable working in cross-functional teams and driving results
  • Familiar with digital tools (Jira, Confluence, ServiceNow) and Copilot
  • Fluent in English; German is a plus

Benefits

  • Competitive remuneration and attractive benefits package
  • Possibility of growth within the company and the Group
  • Collaboration in international projects and possibility of contact with different countries
  • Excellent work environment, social clubs and frequent events

Requirements Summary

4+ years of experience in business analysis, Bachelor’s degree in Business, strong analytical skills, and fluent in English