Service Desk Support Technician

Join Alliance North America as a Service Desk Support Technician in Henderson, Nevada. As a critical role in supporting day-to-day technology needs, you will process incident tickets, gather information, and ensure timely resolution. You will be the first point of contact for end-users and work in a structured environment with established service delivery practices.

Requirements

• ITIL Fundamentals Certification (Foundation level or equivalent)
• 2+ year experience in a help desk, technical support, or service desk role
• Working knowledge of Windows and Mac operating systems, Microsoft 365, and basic networking concepts
• Experience with remote support tools and ticketing systems (e.g., ServiceNow, Manage Engine, Jira)
• Strong verbal and written communication skills
• Demonstrated ability to follow structured processes and adapt to changing priorities

Benefits

• Competitive pay
• 401k with company contribution
• Medical, Dental, & Vision
• Life Insurance
• Voluntary Accident Insurance
• Voluntary Critical Illness Insurance
• Employee Assistance Program
• Employee Appreciation Programs