Service Desk Support Technician

Join Alliance North America as a Service Desk Support Technician to provide first-line technical support to internal employees via phone, email, and remote support tools. The ideal candidate will be passionate about helping others, highly organized, and adept at working in environments guided by well-established service delivery practices and support frameworks.

Requirements

• ITIL Fundamentals Certification
• 2+ year experience in a help desk, technical support, or service desk role
• Working knowledge of Windows and Mac operating systems, Microsoft 365, and basic networking concepts
• Experience with remote support tools and ticketing systems (e.g., ServiceNow, Manage Engine, Jira)
• Strong verbal and written communication skills
• Demonstrated ability to follow structured processes and adapt to changing priorities

Benefits

• Competitive pay
• 401k with company contribution
• Medical, Dental, & Vision
• Life Insurance
• Voluntary Accident Insurance
• Voluntary Critical Illness Insurance
• Employee Assistance Program
• Employee Appreciation Programs