Service Desk System Administrator

The Service Desk System Administrator (SDSA) is responsible for ensuring the reliability, security, support, and stable operation of CPI's systems, cloud, and networking infrastructure. The SDSA will act as a senior-level point of escalation within the Service Desk team and maintain escalated incident tickets. This role will require an automation-first mindset and deep knowledge of endpoint environments using Microsoft Intune.

Requirements

• Bachelor’s Degree or equivalent experience in Technology Services or related field
• Two years or more of experience in a Service Desk or related Information Technology field
• Two years or more of experience working as a Windows system or network administrator
• Two years or more of experience administering virtualized environments in an enterprise business setting
• Two years or more of experience supporting an enterprise network with business-critical applications
• Experience working with Microsoft Intune for endpoint and mobile device management, including SCCM migration, Autopilot, and White Glove support
• Experience working with a broad range of technologies, including Windows server and desktop OS, ServiceNow ITSM, cybersecurity products including email hygiene and anti-malware products, Active Directory, VMware or other virtualization technologies, Azure or other cloud technologies, LAN/WAN networking technologies, remote access VPN, VDI, and Microsoft Office 365
• Experience working in project management and running technology-based projects
• Experience troubleshooting hardware, networking, and software-related issues
• Knowledge of scripting languages (e.g., PowerShell)
• Knowledge and understanding of ITIL principles
• Attention to detail & strong troubleshooting skills
• Ability to analyze and resolve issues by leveraging various industry-standard monitoring and reporting tools
• Ability to effectively obtain, share, analyze, and convey information
• Ability to collaborate with peers, managers, and external customers
• Ability to actively learn and grow skillsets in key technology areas, including operating systems, hypervisors, applications, and networking
• Excellent interpersonal communication and organizational skills to work with clients and manage critical issues
• Outstanding oral and written technical and non-technical communication skills, including the ability to interact with varying business and technology groups

Benefits

• Annual company performance bonus
• Comprehensive benefits package
• 401k
• PTO
• Health & Wellness Days
• Paid Volunteer Time Off
• Continuing education and training