Service Desk System Administrator

Crisis Prevention Institute (CPI) is seeking a Service Desk System Administrator (SDSA) to be a Subject Matter Expert (SME) in CPI technology systems. The role involves ensuring the reliability, security, support, and stability of CPI's infrastructure, acting as a Senior-Level Point of Escalation, and maintaining escalated incident tickets. The SDSA will leverage automation and deep knowledge of endpoint environments using Microsoft Intune.

Requirements

• Bachelor’s Degree or equivalent experience in Technology Services or related field
• Two years or more of experience in a Service Desk or related Information Technology field
• Two years or more of experience working as a Windows system or network administrator
• Two years or more of experience administering virtualized environments in an enterprise business setting
• Experience working with Microsoft Intune for endpoint and mobile device management
• Experience working with a broad range of technologies including Windows server and desktop OS, ServiceNow ITSM, cybersecurity products including email hygiene and anti-malware products, Active Directory, VMware or other virtualization technologies, Azure or other cloud technologies, LAN/WAN networking technologies, remote access VPN, VDI, and Microsoft Office 365
• Experience working in project management and running technology-based projects
• Experience troubleshooting hardware, networking, and software-related issues
• Knowledge of scripting languages (e.g., PowerShell)
• Knowledge and understanding of ITIL principles
• Attention to detail & strong troubleshooting skills
• Ability to analyze and resolve issues by leveraging various industry-standard monitoring and reporting tools
• Ability to effectively obtain, share, analyze, and convey information
• Ability to collaborate with peers, managers, and external customers

Benefits

• 401k
• PTO
• Health & Wellness Days
• Paid Volunteer Time Off
• Continuing education and training