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MAG
Service Desk Team Leader
Join MAG as a Service Desk Team Leader in Manchester. Lead a team, enhance ServiceNow skills, and enjoy flexible benefits like 24 days holiday and a pension plan.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 3, 2025
The Service Desk Team Leader will lead the MAG Tech Service Desk, providing world-class service, maintaining high first-time fix SLA, and driving SLA performance. The role involves mentoring and coaching colleagues, handling complex incidents, and meeting KPIs.
Requirements
- Leadership and team management skills
- Accuracy, attention to detail, and methodical approach
- Ability to identify trends and reoccurring incidents
- Working knowledge of Active Directory
- Experience of ServiceNow (preferable)
- ITIL Foundation certificate (preferable)
- Comp TIA / Microsoft MIA qualifications or equivalent experience (desirable)
Benefits
- Flexible and generous company pension plan
- 24 days holiday plus bank holidays
- Free parking
- Subsidised public transport
- Huge range of company discounts
- 2 volunteering days per year
- Free Virtual GP service
- Care Concierge service
Requirements Summary
Lead a team, work with accuracy, and have experience in Active Directory or ServiceNow
Apply now
Manchester
|
Greater Manchester
United Kingdom
Entry Level
In-Person
Full Time
