Service Desk Team Leader

GrainCorp is seeking a Service Desk Team Leader to provide strategic and operational leadership to the IT service desk team, ensuring efficient and customer-focused support. This role involves managing daily operations, mentoring staff, overseeing incident resolution, and driving continuous improvement initiatives. It also requires collaboration with internal teams and vendors to maintain service quality and alignment with business needs.

Requirements

• Ability to manage, lead, and develop high-performing teams.
• Experience in successful project delivery of improved service processes.
• Minimum of 3 years' experience in a Senior Team Lead or Team Leader role within an IT Service Desk
• Experience using and configuring ITSM tools, particularly ServiceNow.
• Advanced understanding of Windows 10/11 and Microsoft 365 suite.
• Sound knowledge of Active Directory, Entra ID, and Exchange.
• Proficient in generating performance reports and managing analytical requests.

Benefits

• Professional development & leadership programs
• Health & wellbeing support
• Inclusive, values-driven culture