Service Experience Engineer

We are seeking a skilled Service Experience Engineer to provide technical support to end-users within Sitecore, resolving hardware and software issues, managing incidents, and ensuring smooth ET operations.

Requirements

• Proven experience as a Technical Support Engineer.
• Strong knowledge of and experience with ServiceNow.
• Experience in supporting Office 365, SharePoint, Windows, and MacOS.
• Excellent problem-solving skills and the ability to prioritize tasks.
• Strong communication skills, with the ability to explain technical issues in clear and non-technical language.
• Knowledge of the ITIL framework (or equivalent), the IT support lifecycle, associated methodologies, and their practical application

Benefits

• Excellent customer service via ServiceNow and MS-Team
• Support and management of SharePoint sites, libraries, and permissions
• Assist with the support and management of SharePoint sites, libraries, and permissions
• Continuous improvement of the Service Experience for Sitecorians
• Stay abreast of trends in service delivery, ITIL, technologies, policies, procedures, and other external changes that could have an impact on service experience delivery and support