Manager - People Operations Lead

At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities.

Requirements

• 6-8 years of experience in HR Shared Services or Business Process Outsourcing (BPO) environments with ticketing system(s) preferred.
• Demonstrated understanding of HR operations and proven track record of managing and leading teams effectively.
• Strong self-motivation and proactive approach to problem-solving and identifying improvement opportunities.
• Excellent interpersonal, communication, and negotiation skills, both written and verbal.
• Strong analytical and problem-solving abilities, with attention to detail.
• Proficiency in Microsoft Excel and Power Query is required.
• Proficiency with Workday and ServiceNow is required.
• Familiarity with productivity tools such as Alteryx, Microsoft Visio, and Power Automate is an advantage

Benefits

• Comprehensive benefits package
• Competitive salary
• Opportunities for career growth and development
• Collaborative and dynamic work environment