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Expleo
Service Management Engineer
Join Expleo as a Service Management Engineer in Derby. Provide Level 2 support using ServiceNow, troubleshoot IT issues, and enjoy competitive benefits.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 3, 2025
We are seeking a skilled and proactive Service Management Engineer to provide second-line technical support for IT systems and users across the organization.
Requirements
- Diagnose and resolve Level 2 technical issues in hardware, software, networks, and end-user devices (Windows, Mac, mobile)
- Act as an escalation point for Level 1 support; manage tickets via ITSM tools (e.g., ServiceNow)
- Provide support for Office 365, Active Directory, VPNs, printing, and security tools
Benefits
- Collaborative working environment
- Empowerment to expand skills and participate in inspiring projects
- Expleo Academy - accredited training courses
- Competitive company benefits
- Disability Confident Committed Employer
Requirements Summary
1 year of IT support experience, knowledge of Microsoft technologies, and excellent troubleshooting skills
