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Booz Allen Hamilton
Service Management Office Lead
Join Booz Allen Hamilton as a Service Management Office Lead in Doral, FL. Leverage ServiceNow for ITSM strategy, performance monitoring, and team leadership.
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 12, 2025
We are looking for a strategic and results-driven Service Management Office (SMO) Lead to oversee the implementation, management, and continuous improvement of IT service management (ITSM) practices across the organization.
Requirements
- 8+ years of experience in IT service management
- 5+ years of experience with ITSM tools such as ServiceNow or JIRA Management
- 5+ years of experience designing and implementing service management strategies
- 5+ years of experience monitoring and measuring performance against SLAs and KPIs
- 3+ years of experience in a leadership role
- Secret clearance
- Bachelor’s degree
Benefits
- Health benefits
- Life, disability, financial, and retirement benefits
- Paid leave
- Professional development
- Tuition assistance
- Work-life programs
- Dependent care
- Recognition awards program
Requirements Summary
8+ years of IT service management experience, 5+ years of ITSM tool experience, and 3+ years of leadership experience
Apply now
Doral
|
Florida
United States
Senior
Hybrid
Full Time
86800-198000 USD/year