Service Management Office Lead

We are looking for a strategic and results-driven Service Management Office (SMO) Lead to oversee the implementation, management, and continuous improvement of IT service management (ITSM) practices across the organization.

Requirements

• 8+ years of experience in IT service management
• 5+ years of experience with ITSM tools such as ServiceNow or JIRA Management
• 5+ years of experience designing and implementing service management strategies
• 5+ years of experience monitoring and measuring performance against SLAs and KPIs
• 3+ years of experience in a leadership role
• Secret clearance
• Bachelor’s degree
• Knowledge of ITIL, Agile, and DevOps methodologies
• Ability to prioritize effectively in a dynamic environment
• Ability to take a customer-centric approach to IT service delivery and support
• Ability to display a collaborative mindset with a focus on driving cross-functional alignment
• Possession of excellent analytical and decision-making skills with a focus on continuous improvement
• Possession of excellent organizational skills
• PMP Certification

Benefits

• health benefits
• life benefits
• disability benefits
• financial benefits
• retirement benefits
• paid leave
• professional development
• tuition assistance
• work-life programs
• dependent care
• recognition awards program