Booz Allen Hamilton

Service Management Office Lead

Join Booz Allen Hamilton in Doral, FL as a Service Management Office Lead. Leverage ServiceNow for ITSM strategy, leadership, and performance improvement.

ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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IT Service Management
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Incident Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
June 12, 2025

We are looking for a strategic and results-driven Service Management Office (SMO) Lead to oversee the implementation, management, and continuous improvement of IT service management (ITSM) practices across the organization.

Requirements

  • 8+ years of experience in IT service management
  • 5+ years of experience with ITSM tools such as ServiceNow or JIRA Management
  • 5+ years of experience designing and implementing service management strategies
  • 5+ years of experience monitoring and measuring performance against SLAs and KPIs
  • 3+ years of experience in a leadership role
  • Secret clearance
  • Bachelor’s degree

Benefits

  • health benefits
  • life benefits
  • disability benefits
  • financial benefits
  • retirement benefits
  • paid leave
  • professional development
  • tuition assistance
  • work-life programs
  • dependent care

Requirements Summary

8+ years of IT service management experience, 3+ years of leadership experience, secret clearance, Bachelor’s degree