Service Management Practice Enablement Lead

In this opportunity, as Service Management Practice Enablement Lead, you will enable the successful management and execution of multiple ITIL-based practices to provide a better service and support experience. You will be responsible for continual improvement and ongoing tactical and strategic governance of these practices.

Requirements

• Advanced knowledge of ITIL 4 frameworks, particularly the Managing Professional and Strategic Leader schemes.
• Strong verbal and written communication skills.
• Experience with ServiceNow modules and integrations.
• Thought leadership in service management and a mindset for continual improvement.
• Strong governance skills and ability to influence without direct authority.
• Familiarity with frameworks like DevOps, Lean, Agile, Agile Service Management, and Site Reliability Engineering.

Benefits

• Flexible hybrid working environment (2-3 days a week in the office depending on the role)
• Flex My Way - supportive workplace policies for personal and professional responsibilities
• Comprehensive benefit plans, including flexible vacation, mental health days off, retirement savings, tuition reimbursement, and more
• Two paid volunteer days off annually and opportunities for pro-bono consulting projects and ESG initiatives
• Opportunities for career development and growth through continuous learning and skill development