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Thomson Reuters
Service Management Practice Enablement Lead
Join Thomson Reuters in Bangalore as a Service Management Practice Enablement Lead. Leverage ITIL 4 and ServiceNow expertise to drive governance and improvement. Hybrid model, career growth, and inclusive culture.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
Governance, Risk, and Compliance
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 6, 2025
We are seeking a Service Management Practice Enablement Lead to lead the enablement, continual improvement, and ongoing tactical and strategic governance of multiple ITIL-based practices. The role involves providing technical guidance, consulting, and advice to Practice Owners to help establish and develop the practice, adopt methods and techniques, and promote the proper use of the practice.
Requirements
- Advanced knowledge of ITIL 4 frameworks, particularly the Managing Professional and Strategic Leader schemes.
- Strong verbal and written communication skills.
- Experience with ServiceNow modules and integrations.
- Thought leadership in service management and a mindset for continual improvement.
- Strong governance skills and ability to influence without direct authority.
- Familiarity with frameworks like DevOps, Lean, Agile, Agile Service Management, and Site Reliability Engineering.
Benefits
- Hybrid work model
- Flexibility & work-life balance
- Career development and growth
- Industry competitive benefits
- Culture of inclusion and belonging
- Social impact opportunities
Requirements Summary
Advanced knowledge of ITIL 4 frameworks, experience with ServiceNow, and strong governance skills
