Thomson Reuters

Service Management Practice Enablement Lead

Join Thomson Reuters in Bangalore as a Service Management Practice Enablement Lead. Leverage ITIL and ServiceNow expertise to enhance service management practices. Enjoy a hybrid work model and career growth opportunities.

Department - JobBoardly X Webflow Template
Direct Hire
Job Level - JobBoardly X Webflow Template
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Department - JobBoardly X Webflow Template
DevOps
Department - JobBoardly X Webflow Template
Governance, Risk, and Compliance
Department - JobBoardly X Webflow Template
Integration Hub
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
June 6, 2025

The Service Management Practice Enablement Lead will be responsible for enabling, continually improving, and governing multiple ITIL-based practices. They will work closely with Practice Owners to ensure the successful management and execution of service management practices.

Requirements

  • Advanced knowledge of ITIL 4 frameworks, particularly the Managing Professional and Strategic Leader schemes.
  • Strong verbal and written communication skills.
  • Experience with ServiceNow modules and integrations.
  • Thought leadership in service management and a mindset for continual improvement.
  • Strong governance skills and ability to influence without direct authority.
  • Familiarity with frameworks like DevOps, Lean, Agile, Agile Service Management, and Site Reliability Engineering.

Benefits

  • Hybrid Work Model
  • Flexibility & Work-Life Balance
  • Career Development and Growth
  • Industry Competitive Benefits
  • Culture
  • Social Impact
  • Making a Real-World Impact

Requirements Summary

Advanced ITIL knowledge, strong communication skills, experience with ServiceNow, thought leadership in service management, and governance skills