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Thomson Reuters
Service Management Practice Enablement Lead
Join Thomson Reuters in Bangalore as a Service Management Practice Enablement Lead. Leverage ITIL 4 and ServiceNow expertise to enhance IT practices. Enjoy flexible vacation, mental health days, and more!
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
Governance, Risk, and Compliance
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 6, 2025
The Service Management Practice Enablement Lead will be responsible for enabling, improving, and governing multiple ITIL-based practices. The ideal candidate will have advanced knowledge of ITIL 4 frameworks, strong communication skills, and experience with ServiceNow modules and integrations.
Requirements
- Advanced knowledge of ITIL 4 frameworks, particularly the Managing Professional and Strategic Leader schemes.
- Strong verbal and written communication skills.
- Experience with ServiceNow modules and integrations.
- Thought leadership in service management and a mindset for continual improvement.
- Strong governance skills and ability to influence without direct authority.
- Familiarity with frameworks like DevOps, Lean, Agile, Agile Service Management, and Site Reliability Engineering.
Benefits
- Flexible vacation
- Two company-wide Mental Health Days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
Requirements Summary
ITIL 4 frameworks, strong communication skills, and ServiceNow experience
