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Thomson Reuters
Service Management Practice Enablement Lead
Join Thomson Reuters as a Service Management Practice Enablement Lead in Bengaluru. Leverage ITIL 4 and ServiceNow expertise to drive governance and improvement. Hybrid model, career growth, and inclusive culture.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
Governance, Risk, and Compliance
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 6, 2025
The Service Management Practice Enablement Lead will be responsible for the enablement, continual improvement, and governance of multiple ITIL-based practices. The role will involve providing technical guidance, consulting, and advice to Practice Owners, and ensuring practice-related training and resources are provided.
Requirements
- Advanced knowledge of ITIL 4 frameworks, particularly the Managing Professional and Strategic Leader schemes.
- Strong verbal and written communication skills.
- Experience with ServiceNow modules and integrations.
- Thought leadership in service management and a mindset for continual improvement.
- Strong governance skills and ability to influence without direct authority.
- Familiarity with frameworks like DevOps, Lean, Agile, Agile Service Management, and Site Reliability Engineering.
Benefits
- Hybrid work model
- Flexibility & work-life balance
- Career development and growth
- Industry competitive benefits
- Culture of inclusion and belonging
- Social impact opportunities
Requirements Summary
Advanced knowledge of ITIL 4 frameworks, experience with ServiceNow, strong governance skills, and thought leadership in service management
