Service Management Specialist (Incident & Problem Management)

We are seeking a Service Management Specialist to join our team in Liverpool, NSW. The successful candidate will be responsible for managing ITSM Change and Release practices, managing evolving risks and issues, and ensuring operational readiness for new systems. This is a great opportunity to work in a dynamic and fast-paced environment with a collaborative team.

Requirements

• Tertiary qualifications in technology or a related field
• 3-5 years' experience implementing/operating/uplifting ITSM Change Management and Release Management processes and tools
• Experience working with the ServiceNow Platform
• Experience with both IT and OT and how they relate in a Service Management context
• Demonstrated knowledge of ITSM principles
• Experience in a multi-vendor environment
• Industry experience in ITSM risk management practices

Benefits

• Great working environment with flexibility (hybrid office/home)
• Collaborative team where your input will be valued and rewarded
• Opportunity to work in a dynamic, fast-paced and high-performance culture
• Equal opportunity employer committed to building a diverse and inclusive culture