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PwC
Service Manager
Join PwC as a Service Manager in Bucharest, leveraging ServiceNow for IT service delivery and financial optimization. Requires IT/Finance degree, 5+ years in ITSM.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 20, 2025
The IT Service Manager with a finance background is responsible for overseeing the delivery, support, and continuous improvement of IT services across the organization, with a focus on aligning service delivery with financial controls, budgeting, and cost optimization strategies.
Requirements
- Bachelor’s degree in Information Technology, Finance, Business Administration, or a related field
- Proven experience in IT service management
- Strong analytical skills and financial acumen
- Excellent communication and stakeholder management skills
- Experience with ITSM platforms (e.g., ServiceNow, BMC Remedy) and financial tools (e.g., SAP, Oracle, Excel)
- Knowledge of compliance frameworks (e.g., SOX, GDPR) and data governance best practices
Benefits
- Rare blend of IT service leadership and deep financial expertise
- Ability to speak the language of both technology and finance
- Track record of identifying and driving cost efficiencies without sacrificing service quality or compliance
- Strategic thinker with a passion for transforming data into insights that drive innovation and performance
Requirements Summary
Bachelor's degree in IT, Finance, or related field, 5+ years of experience in IT service management, strong analytical skills and financial acumen
