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Deloitte Empleo
Service Manager AM - Core Insurance
Join Deloitte as a Service Manager AM in Madrid, leading ServiceNow-driven projects in Core Insurance. Requires Guidewire experience, ITSM expertise, and leadership skills.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 23, 2025
Lead the Service Delivery Lead role in Application Managed Service (AMS) of Core Insurance Guidewire, plan and execute projects, ensure timely and quality compliance, manage the complete lifecycle of evolutions and corrective measures.
Requirements
- Experience in managing technological projects, preferably with Guidewire
- Experience in Application Services and the Guidewire platform, preferably or Sisnet
- Certifications PMP, Scrum Master, Agile, or similar
- Expertise in ITSM processes, especially in incident resolution and request management
- Leadership and stakeholder management skills
- Knowledge of observability and application monitoring models
- Knowledge of collaboration and ticketing tools like Confluence, Jira, or ServiceNow
- Desirable knowledge of Java development principles and Web Services (SOAP/REST)
- Advanced handling of PowerPoint, Excel, and other collaborative tools
- High-level English
Requirements Summary
Managing technological projects, expertise in ITSM processes, and leadership skills
